InterWeave Help

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Methods for Verifying Your Identity

To protect your InterWeave account and data from unauthorized access, your org can require an extra layer of security when you log in. In addition to entering your username and password, you’re also prompted to provide a verification method that helps prove your identity. Identity verification methods are something you know (a PIN), something you have (an authenticator app or security key), or something you are (a fingerprint or facial scan).

THE INTERWEAVE CUSTOMER PORTAL

The InterWeave Customer Portal – Interweave Secure Portal Login, is where a Customer register, edit a User Profile, edit a Company Profile, Change Company Password and more. If device activation is turned on, you’re prompted for a verification method when you log in to InterWeave from a browser or application that we don’t recognize. If you’re required to use multi-factor authentication (MFA), you must provide a verification method each time you log in.

NOTE Over the course of 2024, InterWeave is automatically enabling MFA for InterWeave customers. If you need help logging in after MFA is auto-enabled for your org, please see support@interweave.biz to assist you with verifying your identity with these verification methods.

METHOD
InterWeave Authenticator Mobile App This free app from InterWeave sends a push notification to your mobile device. When you get the notification, open the app, verify the connection details, and tap Approve on your mobile device.
Built-In Authenticator A built-in authenticator on your device, such as Touch ID, Face ID, or Windows Hello, verifies your identity with a biometric reader or a PIN or password. When you log in, your browser prompts you to use the built-in authenticator.
U2F Security Key A small physical device that verifies your identity with the press of a button. Simply connect a U2F-compliant security key to your computer when prompted.
Time-Based One-Time Password Generator App Third-party authenticator apps, such as Google Authenticator, Microsoft Authenticator, or Authy, generate a time-based one-time password (TOTP) code that you enter when logging in. A code is valid for 30 seconds and then a new one is generated.
SMS Text Message (not available for MFA) If you have a verified mobile number associated with your account, you receive a verification code, or one-time password (OTP) in a text message sent to your phone. If you don’t have a verified mobile number, you’re prompted to register one when you log in to InterWeave. Registering your mobile phone number verifies it and enables this method when you’re challenged in the future. If your mobile number changes, contact your InterWeave admin.
Email (not available for MFA) InterWeave sends an OTP in an email to the address associated with your account. The code expires after 24 hours.

The identity verification page includes a Don’t ask again option, which is selected by default. If you leave the option selected and click Verify, InterWeave doesn’t ask you to verify your identity again when you log in from the same browser or application. Exceptions are if you clear browser cookies, set your browser to delete cookies, or browse in private or incognito mode. In these cases, you’re prompted to verify your identity every time you log in to InterWeave from an IP address that’s not defined as trusted for your org.

When you log in from a public or shared device, deselect Don’t ask again. Deselecting this option ensures that subsequent users have to verify their identity when they log in from that device.