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Common Questions About CRM Automation:
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01Who is Integration Technologies, Inc. (dba InterWeave, the SmartIntegration Platform for CRM)?

Integration Technologies provides integration solutions and services that help connect and integrate assets across our customers' enterprise in real-time with the industry's most comprehensive SaaS Integration Platform — InterWeave, the SmartIntegration Platform for CRM. InterWeave was designed for organisations with highly distributed operations, large partner/customer communities who need to share data and information transactions, and customers and partners who require simple solutions for complex integration issues.

InterWeave SmartSolutions® integrates enterprise systems, legacy applications, databases, files, content, and web services, and is designed to help enterprise, mid-market, and non-profit organisations quickly and affordably build, deploy, and maintain integration solutions. Fast, affordable, and tailored to meet our customers' needs, InterWeave can jump-start or expand a company's integration efforts, generating immediate business value and rapid ROI.

InterWeave provides our CRM Partners with integration capabilities with Financial Applications, ACH/CC Payment Gateways, eCommerce, ERP, web services, Databases, etc. — all in a hub/spoke model. The solution is configurable to your exact requirements, so no two Solutions are the same.

02How is InterWeave, the SmartIntegration Platform for CRM, organised?

InterWeave has organised the SmartIntegration Platform into three integration tenants:

Financial Accounting Integration Cloud — customers register, select SmartIntegration Solutions between best-of-breed applications, and configure them at the object and field level. Integration with QuickBooks, the Sage/MAS line, MS Dynamics, Oracle, and others are available in a Cloud hub/spoke model. Additionally, integration with over 48 Merchant Services Providers for Real-Time, Scheduled, and Recurring Payments is available. Examples include:

  • CRM_QuickBooks Desktop / CRM_QuickBooks Online
  • CRM_Sage 50 through 500 (50, 90, 100, 200, 300, 400, 500)
  • CRM_MS Dynamics 365 Business / CRM_MS Dynamics 365 Enterprises
  • CRM_Payment Gateway (44 MSPs) / CRM_ERP (48 ERPs)

Payment Cloud Processing — provides Payment Processing Solutions for your CRM. Integrated with 49 Merchant Service Providers. Real-time, Scheduled, and Recurring Payments with hosted, self-service Customer Portal integrated with your CRM. Automated Invoicing in your CRM or Financial Application, seamlessly integrating in real-time.

Multi-Cloud Integration — integrates your CRM Solutions with anything, anywhere, across any device. InterWeave provides connection with your cloud, applications, data, enterprise solutions, and other clouds to create your hybrid cloud environment — with benefits including configurable solutions, flexibility without infrastructure, and security and compliance.

03How much is InterWeave, the SmartIntegration Platform for CRM?

InterWeave customers have choice of multiple Editions in our Platform:

  • Editions — InterWeave has Editions covering Financial Services Integration, Payment Integration, and Multi-Cloud Integration. The Editions are feature-rich and extensible.
  • Add-ons — You can extend your SmartIntegration Platform with add-ons to get exactly what your business needs: Managed Hosting, Smart+ Support, access to Financial Advisors, and more.

To learn more about Solutions and their costs, visit our Solutions Pricing page or contact our sales team. For organisations in the nonprofit, education, or philanthropy sectors, InterWeave offers discounts and has a special Edition designed for these organisations.

04How does the SmartIntegration Platform integrate?

InterWeave currently has 28 Protocol-Specific Connectors, addressing over 90% of known Protocol standards. With InterWeave, you can integrate, import, and export data from any application or data entity that has an API — in real-time. For our CRM partners, the REST and SOAP protocols are common and have been developed and extended over many years of real-world deployments.

05Can InterWeave integrate my CRM with multiple entities?

Yes. InterWeave supports One to One, One to Many, Many to Many, and other relationship models. For example, we have a Franchise Edition of our Financial Solution in which customers have integrated their CRM with over 28 Accounting Company files simultaneously — routing transactions to the correct legal entity automatically based on your business process and workflow.

06Can the SmartIntegration Platform integrate with an ERP?

InterWeave has integrated with over 48 ERP systems since 2006. Multiple options are available for CRM and ERP integration:

  • InterWeave can integrate from your Accounting Systems to your CRM and then to your ERP — providing a seamless transfer of validated data between all entities
  • Business Process and Workflow can be executed at the entity level, or in InterWeave in real-time between entities
  • Support for Financial Management, HR Management, Inventory Management, Order and Supply Chain Management is provided

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