Real time ACH and Payment Process and Scheduled

For real time ACH and Scheduled processing

The Sections of the Payment Processing Gateway

There are three (3) sections to the Payment Processing Gateway:

1. 1. 1. Credit Card & E-Check (ACH) Payment Details (Scheduled)
      2. Credit Card & E-Check (ACH) Payment Details (Recurring), and
      3. Bank Payment & Credit Card Details

To process real time Credit Cards and ACH in your Opportunity or Payments in Creatio.

At a minimum, you will use Section 1 and Section 3 to process a transaction. In section 3, all customer details need to be filled out for proper processing. If ACH, bank and routing information is required. Most customers send a Payment Stripe Form to their customer, receive that back and then input from there.

After Section 3 is filled out, to process a Credit Card in real time just fill out Payment Method and Manual Credit Card Amount to Charge – no other fields. If you have selected to have a Custom Button – just click on this and your transaction will be executed. If you selected the automated flows, your transaction will process in the timing interval you selected. You will see the results of your transaction with the filed – Last Date of Stripe Payment – now filled in and you will see a new record of the transaction in the Transaction Object; approved, decline, etc.

• • • If you select to run this transaction again, be sure to remove the Last Date of Stripe Payment entry – or it will not process.

To process Scheduled Credit Cards and ACH in your Opportunity or Payments in Creatio.

Please refer to the section above, you will need this information – and you will need the Enterprise version of the InterWeave SmartSolution- with automated timing intervals to pick up the Scheduled transaction.

In Section 1, two fields must be filled out – Next Automated Date for Payment/ACH Payment and Automated Credit Card Amount to Charge. This will allow the transaction to execute on this date and create a new record in the Transaction Object.

To process Recurring Credit Cards and ACH in your Opportunity or Payments in Creatio.

Please refer to the sections above, you will need this information – and you will need the Enterprise version of the InterWeave SmartSolution- with automated timing intervals to pick up the Scheduled transactions.

In Section 2, the first five fields must be filled out for the recurring transactions to fire. Again, you will see a new record of the transaction in the Transaction Object.

Recording the Real Time, Scheduled and Recurring Credit Cards and ACH transaction in your QuickBooks.

Many customers use work flow with automated email notification regarding transaction (or lack of it – denial) to inform themselves and their customers to the status of a transaction. You can also choose to create an Sales Receipt or Invoice with the “Paid” watermark across it to record the payment in QuickBooks.

• • Small Business
  • Small Business Plus
  • Enterprise, and
  • Ultimate

Objects are eligible for configuration and are available depending on model selected.

Small Business, Enterprise and Ultimate Payment Buttons on Creatio

The Small Business, Enterprise and Ultimate Models use custom links and buttons that you create

• • • In Creatio on the Object Pages (Payments, Opportunities) for the Creatio to Credit Card Processing Gateway Flows
    • These links activate your configured Object Flows in InterWeave

Creatio to Credit Card Processing Gateway (uni-directional) on the Object Pages (you select the ones you want to build and display)

For Creatio Payment to Payment Merchant Services Providers

• This is the link that will invoke the Creatio Payment to the Payment Processing flow with the configuration you have
  1. Go to Setup, App Setup, Customize, Payments
  2. Select Custom Buttons and Links, You will be creating your custom link or button – CreatioTransactions2Stripe is the name
  3. Enter CreatioTransactions2Stripe into the Label Field – it will automatically create the name

Display Type

1. 1. • If Object Page, select Detail Page Button
      • If Home Page, select Link

Behavior – Display in existing window without sidebar or header

Content Source – URL

In the main area – copy the following below http://67.192.84.146:8080/Creatio2StripeNet/tranCreatioorm?

    QUERY_ID =CreatioAPaymentt2StripeQ&applicationname=iwtranCreatioormationserver&CreatioURL

=https://www.Creatio/services/Soap/u/20.0&QueryStartTime=2007-01-10 23:32:02.515&tranname=CreatioLogin_CM& GETCONFIG =yes& COMPANY = Your Company Here& TOKEN = Your Token Here &TransactionSourceName={!Opportunity.Id}&TestMode=true

note: TestMode=true is testing. TestMode=false if production. Click Save

For Creatio Opportunities to Payment Merchant Services Providers

This is the link that will invoke the Creatio Opportunities to the Payment Processing flow with the configuration you have

1. 1. Go to Setup, App Setup, Customize, Opportunities
   2. Select Custom Buttons and Links, You will be creating your custom link or button – CreatioTransactions2Stripe is the name
   3. Enter CreatioTransactions2Stripe into the Label Field – it will automatically create the name

Display Type

• • • • If Object Page, select Detail Page Button
      • If Home Page, select Link

1. 5. Behavior – Display in existing window without sidebar or header
   6. Content Source – URL
   7. In the main area – copy the following below http://67.192.84.146:8080/Creatio2StripeNet/tranCreatioorm?

    QUERY_ID =CreatioOpp2StripeQ&applicationname=iwtranCreatioormationserver&CreatioURL

=https://www.Creatio/services/Soap/u/20.0&QueryStartTime=2007-01-10 23:32:02.515&tranname=CreatioLogin_CM& GETCONFIG =yes& COMPANY = Your Company Here& TOKEN = Your Token Here &TransactionSourceName={!Opportunity.Id}&TestMode=true

note: TestMode=true is testing. TestMode=false if production. Click Save

Page Layout Section

Select the Page Layout (you may have more than one page layout) – let’s start with the standard layout.

For the Object Pages

This is the link that will invoke the Creatio Payments and Opportunities to the Payment Process flow with the configuration you have created.

1. 1. Go to Setup, App Setup, Customize, (Payments or Opportunities) – select Button and Links
   2. Select New – you’re now in Custom Button You will be creating your custom button – CreatioTransactions2Stripe is the name.
   3. Enter CreatioTransactions2Stripe into the Label Field – it will automatically create the name field
   4. Display type
      • If Object Page, select Detail Page Button
   5. Behavior – Display in existing window without sidebar or header
   6. Content Source – URL – Product Layout. Select Edit, then top left, click on

Now drag your newly created Button down to the Custom Button Area – then Save.

Real time ACH and Payment Process and Scheduled

Enterprise Model Testing

If you have the Enterprise or Ultimate Model, testing is done using special Single-Object Flows (or “Utility Flows”, which always end in letter “N”. Each of these has a required parameter that specifies that single object by name. This is done to limit the potential damage done by misconfigured Flows. Please refer to Inter Weave Solutions Portal regarding details of specifying options to individual flows and running them.

Payment Example

Creatio -> QB flow (CreatioAPayment2QBCustN)

This Flow takes a new Payment in Creatio that would be expected to generate a QB customer (e.g. set the appropriate opportunity stage to “Closed-Won”, etc). Plug in the name of that Payment into this flow’s “PaymentName” parameter and run it. This customer should appear in QuickBooks.

QB -> Creatio flow (QBCust2CreatioAPaymentN)

Edit the QuickBooks customer created in the last flow – e.g. change the “Phone” field. Then plug in the name of that customer into this flow’s “CustomerName” parameter and run it. The changes should be propagated back into Creatio.

After having created the administrator user, use those credentials to login on the main Profile Login screen in the ISP. You should see a list of flows currently available, with a few checkboxes and other fields in each row.

Each flow can be configured by clicking on its name (which is a link). The bottom frame of the window should then show the available parameters for the flow.

To start a flow, check the checkbox on the same row as the flow name, and then click the “Submit” button at the bottom of the screen.

The row should be highlighted green. To keep checking the status of running flows, just click “Submit” when no checkboxes are selected – that is equivalent to refreshing the page.

Upon completion of the step above, you will receive the following email from InterWeave Support personnel.

1. 1. Your InterWeave company name is: [Company Name Here]
   2. Your company token is: [Token issued by InterWeave here]
   3. You may need to add a few custom fields to your Creatio application and the QuickBooks company Use the guide above to make sure that your installation is correct; some of this has already been taken care of during the initial setup call.
      • In some cases, a similar custom field may already exist, g. due to prior integration efforts; in that case, just modify existing field to match the expected API name.

Create an Administrative User

There can be multiple users per company profile in the InterWeave Solutions Portal (ISP). The administrator user is the user with the same email as the “administrator email” you have specified in the company profile.

Follow these steps to create it:

1. 1. In the main login screen, click on the “Register Here” link right after “New user?” text
   2. Most fields are self-explanatory; all need to be filled out
   3. Copy the company name exactly as it is in the email (no spaces, etc.). Copy the Token into “QB Integration Password/Token” and
   4. The e-mail is what is used to log in, and must be the same as the “administrator email” in the company profile
   5. When done, click “Register“

1. Go to the ISP home page, select New Company? Please register here
2. Enter your Company/Organization (exactly as you want it)
3. Enter your Administrator’s E-Mail Address (this can be you also)
4. Enter Administrators First Name, Last Name, Password and Confirm Password
5. Select your Integration Solution (ex. Creatio to QuickBooks)

With the assistance of your InterWeave Solutions Specialist, select the Configuration Options that invoke the object/field configuration you want. During this Configuration step, you may create/define as many custom fields in Creatio as you wish – which correlate to QuickBooks fields – and enter then into your Configuration options.

Certain mandatory fields are required in Creatio and QuickBooks to make your Solution operate smoothly (See Create custom fields in Creatio). Depending on your selections, certain optional fields are also mandatory fields required.

InterWeave Solutions Portal Profile

Some of the options you’ve specified for your Solution in the InterWeave Solutions Portal (ISP) configuration may require presence of specific custom fields in Creatio and QuickBooks. The following documents those requirements; it may be helpful to login and have your profile information on-screen.

Edit Company Profile – You can review and change your company profile information in the ISP by clicking the “Edit company profile” link in the main login page. Enter the company name (exactly as it was specified in the initial setup), administrator email and the password. Then click “Load Company Profile“. The rest can be navigated using the “Next” button. Click the ” Finish” button on the very last page to commit configuration changes.

Make sure that the configuration information is correct, as the flows will not work otherwise. Also, make sure that the Creatio login as well as the QODBC URI are specified (the latter should have been provided by support).

NOTE: if you have changed profile settings, you must log out and then log back in from the Transaction Flow Manager screen (use the log out link near the top of the page).

Mandatory

In Creatio, when a transaction is sent to Stripe for processing, the Transaction Object receives the result of the call to Stripe with the results.

In Creatio or Web Site

1. • Credit Card If you want to use payment method and credit card information in your Payments or Opportunities, follow the process below:

• • For Creatio centric Credit Card, Scheduled and Recurring Payments Processing, we need three Sections created and populated with the following custom fields with the following names.

Credit Card & E-Check (ACH) Payment Details (Real-time & Scheduled)

Credit Card & E-Check (ACH) Payment Details (Recurring)

Bank Account & Credit Card Details

The Transaction Object

You now need to create a Custom Object in Creatio to support the Credit Card Processing workflows. Go to Setup, App Setup, click on Customize – then click on Objects below. The fields required are below:

Custom Button Creation

You now need to create a Custom Button to invoke the Credit Card process at the Payment or Object level (the one you selected). The examples below are for Payment Process Integration with Stripe.

For Payment – Go to Setup, App Setup, Payments, Buttons and Links, click on Custom Buttons and Links, new, then New

• • Label – Credit Card Processing
  • Display Type – Detail Page Button
  • Behavior – Display in new window without sidebar
  • Content Source – URL
  • Then enter the following Text Area http://67.192.84.146:8080/Creatio2StripeNet/tranCreatioorm?

        QUERY_ID =CreatioPayment2StripeQ&applicationname=iwtranCreatioormationserver&CreatioURL=https://www.Creatio/services/Soap/u/20.0&QueryStartTime=2007-01-10 23:32:02.515&tranname=CreatioLogin_CM&   GETCONFIG   =yes&  COMPANY = Your Company Here& TOKEN = Your Token Here &TransactionSourceName={!Opportunity.Id}&TestMode=true note: TestMode=true is testing. TestMode=false if production.

For Opportunity – Go to Setup, App Setup, Opportunity, Buttons and Links, click on Custom Buttons and Links, new, then New

• • Label – Credit Card Processing
  • Display Type – Detail Page Button
  • Behavior – Display in new window without sidebar
  • Content Source – URL
  • Then enter the following Text Area http://67.192.84.146:8080/Creatio2StripeNet/tranCreatioorm?

   QUERY_ID =CreatioOpp2StripeQ&applicationname=iwtranCreatioormationserver&CreatioURL=https://www.Creatio/services/Soap/u/20.0&QueryStartTime=2007-01-10 23:32:02.515&tranname=CreatioLogin_CM&   GETCONFIG   =yes&  COMPANY  = Your Company Here& TOKEN = Your Token Here &TransactionSourceName={!Opportunity.Id}&TestMode=true
note: TestMode=true is testing. TestMode=false if production.

If you are running QuickBooks and sourcing Credit Card Processing from there, we need custom fields with the following names. Create a new Section and call it QB Credit Card Processing.

Custom Field                                      Custom Field Type             Picklist Values          Field Description

Preferred Payment Method            Picklist (QB defaults)                    (Cash, Check,  American Express, Discover,                             Payment Method

MasterCard, VisaDebit, CardGift, CardCred)

Credit Card Number                      Text (25)                                                                                                  Credit Card Number

Expiration Month                           Number (2,0)                                                                                         Payment Expiration Month

Expiration Year                                Number (4,0)                                                                                        Payment Expiration Year

Name On Card                                 Text (41)                                                                                                 Payment Name on Card

Credit Card Address                       Text (41)                                                                                                  Payment Address

Credit Card Postal Code                Text (41)                                                                                                  CC Postal c

Step 1 – Create custom fields in Creatio

• • • • Customize/update Creatio with custom fields as identified below

Step 2 – Registration & Solution Configuration on the InterWeave Solutions Portal

• • • Select New Company? Please Register Here
    • Enter your unique registration information (and remember it – it is case sensitive)
    • Select your Solution and walk through the Configuration with your InterWeave Technical Specialist

o  This takes about 10 minutes

Step 3 – Activation of Payment Flows and Testing

• • • Log into the InterWeave Solutions Portal
    • Log in and commence testing individual Flows (objects)

Creatio Object Testing:

• • • • Creatio (or Web Site) User ID and Password
      • Merchant Services Provider (MSP) User ID and Password
      • Other Properties
      • Products/Items testing (test again a test Payment at your MSP)